FAQs

For the most information, please visit our Care & Cleaning Guide. Soft liquid soap and water, or 50/50 dilution of vinegar and water are recommended to use for cleaning our products.

We recommend that you contact your preferred licensed plumber.

Any cleaners not listed in our Care & Cleaning Guide are not recommended. Please avoid bleach, ammonia, alcohol, "soft scrub" and all abrasive cleansers like Comet or Ajax.

We encourage you to see our products at an Authorized Dealer, so you may touch and feel the quality and beauty of our designs and finishes. While you may research online styles, the touch and feel of House of Rohl products will differentiate our products from designs that use high impact plastic and other low cost materials in production. Don’t be fooled by a pretty picture, see our products in person and talk to a professional consultant about how House of Rohl is different and offers support and products that will last a lifetime. Visit our Showroom Locator for a list of our authorized dealers.

The spout reach is the projection of spout into the sink. Though there may be some variation, kitchen faucets usually have a projection of 9”, bar faucets a projection of 6.5” and lavatory faucets a projection between 5 ½” to 6”. Not all faucet spout reaches are the same, so please check your installation.

Located under every handle, a single use cartridge contains two discs that rotate to open and close to allow water to pass through. A single lever faucet will have three discs that open, close and adjust the temperature.

GPM stands for Gallons Per Minute. Some geographical regions have different regulations for what is permissible. Your licensed plumber and authorized dealer will know and provide guidance on the right product for your address.

House of Rohl has one of the lowest return rates in the industry. Please contact Technical Support at 800-777-9762 or technical@houseofrohl.com.

The warranty is limited to the original owner, and manufacturing defects. The warranty does not cover abuse, improper finish maintenance or wear and tear.

WaterSense is a voluntary program regulated but the Department of Energy (DOE) that is designed to save energy and conserve water by limiting the water usage on shower heads, hand showers and toilets. The Federal standards for water usage for lavatory faucets are 2.2 gpm, for kitchen faucets 2.2 gpm, for shower heads 2.5 gpm and for toilets is 1.6 gpm.

Warranty is for a manufacturing defect only, so use of bleach, ammonia, alcohol, "soft scrub" and all abrasive cleansers like Comet or Ajax will void the warranty. There are extreme cases where water pressure above 70 psi may also void the warranty. Please note, there is no warranty for outdoor installations where extreme hot or cold temperatures may damage the finish, or even internal components. Outside the UV damage from sunlight may also damage the finish. Commercial installations have a 1 year warranty.

Please contact Technical Support at 800-777-9762 or technical@houseofrohl.com.

Monday-Wednesday & Friday 6am-4pm PST, Thursday 6am-3:30pm PST.

Our main office is Irvine, CA. We maintain a warehouse on the East Coast for sinks and Victoria+Albert storage and shipping.

All drain systems for kitchen sinks, lavatory sinks and tub drains are equipped with a p-trap. The p-trap uses a simple system of a bend in the drain pipe, where water collects and prevents sewer gases from escaping into a residence.

Wipe the faucet dry after use, and refer to our care and maintenance. Do not use ALR or any abrasives to remove mineral build-up. A 50/50 solution of vinegar and water is the best way remove minerals without harming the finish. Do not scrape or chip. For the most information, please visit our Care & Cleaning Guide.

House of Rohl products for the bath and kitchen are from western Europe, the United Kingdom, the USA and New Zealand. The manufacturing facilities in most instances are family run, or once family owned businesses that have retained the provenance of the process of making faucets or sinks. The output of product is small and custom, and the attention to detail by the artisans that crafted the product is carefully controlled. Unlike mass produced products, our products are produced in small batches with careful attention to detail.

An authorized dealer can help you price out products for your project. We encourage you to see our products at one of our authorized dealers, so you may touch and feel the quality and beauty of our designs and finishes. While you may research online styles, the touch and feel of House of Rohl products will differentiate our products from designs that use high impact plastic and other low cost materials in production. Don’t be fooled by a pretty picture, see our products in person and talk to a professional consultant about how House of Rohl is different and offers support and products that will last a lifetime. Visit our Showroom Locator for a list of our authorized dealers.

Yes. California leads the nation in controlling water conservation and energy usage. Many times, California has been at the forefront of low lead initiatives and water conservation laws meant to protect the environment and the public. We comply with state and federal standards of conservation of resources and public safety.

Rohl pioneered the marketing of Fireclay products with Allia, and then introduced Shaws to the USA and their remarkable story of the original fireclay sink introduced to the world in 1897. Fireclay is the hardest glazed product using a unique organic material that is sanitary, beautiful and fits modern kitchen designs as well as traditional kitchen styles. Our stainless steel sinks are made in Italy to our specific design needs for the USA. There is good stainless steel and bad stainless. Our stainless steel is 18/10 quality – with 18%chrome/%10 nickel mix- 16 gauge thick, with unique design elements that separate our design from the market. We stand behind our quality, so work with a consultant or one of our authorized dealers to decide what will work best for you.

The is a big subject that combines usage and style considerations. It can be as different as each individual consumer, but generally speaking for design, what are your sensibilities, modern, transitional or traditional? And considering usage, will you have a show kitchen or master bath with design elements that use exotic materials, or will you have a working kitchen or bath that function over style is a stronger desire than having a more exotic design. The most durable finish is Chrome, and it is a popular finish across all styles today. Polished Nickel is warmer with silver like overtones, that is durable, but requires some care to maintain its lustre. Satin Nickel can be used in modern and traditional designs, being antique looking in one respect, but modern in the right setting and design. If you have a kitchen that is more working than show, Chrome is the most durable. If you have a kitchen that is warm and reflective, where people congregate for dinner and visiting, Polished Nickel and Satin Nickel show well have good wear qualities. And if you are looking for more exotic finishes, gold and satin gold have made a come back lately. They show rich and elegant in a nice show kitchen in any style.

Mostly seen as traditional in terms of use and style, and not for all tastes, the Tuscan Brass, French Brass and Unlacquered brass have been very popular, but remember these finishes will patina and age very quickly - a look that is popular with a lived in quality of style. See <strong><u><a href="https://houseofrohl.widen.net/s/l6nsd8grwm/hofr-what-to-expect-with-ulb-finish-flyer_ca" target="_blank">What to Expect with Living Finishes</strong></u></a> for more details.

For the most information, please visit our Care & Cleaning Guide. However, as a best practice, wipe down the products after use and use liquid soap and water for cleaning. Waxing most of the finishes will help prevent water spots, even on Stainless Steel sinks. On vertical surfaces, clean as directed, and use a spray wax once a week to help the water bead off the surface.

No, but it recommend to retain your proof of purchase.

Customer satisfaction is not a reason for return, but please contact Technical Support at 800-777-9762 or technical@houseofrohl.com for possible solutions.

Please take photos and contact our sink claims team at 800-777-9762 or RGA@houseofrohl.com

Please take photos, and contact Technical Support at 800-777-9762 or technical@houseofrohl.com.

By registering your water filtration products, it enables us to remind you when to replace your filter cartridge. We will contact you via your email address to send the reminder.

ROHL is a brand within House of Rohl. House of Rohl is a unique collection of curated designs that cover all price points and offer solutions for the luxury consumer as well as more price conscious designs that want more than a big box type of faucet. Rohl, Perrin & Rowe, Victoria + Albert, Shaws and Riobel make up the five brands of House of Rohl.

We do have some products that are manufactured in the USA. Most of our collections are from the country of provenance, made in small quantities with scrupulous care.

IMAP pricing or MAPP pricing, is the Minimum Advertised Purchase Price allowed by the manufacturer. House of Rohl manages the advertised pricing of internet retailers with a full time service that monitors pricing on a variety of retail websites.

As an authorized dealer, please submit your purchase order to orders@houseofrohl.com. Consumers should purchase through a qualified House of Rohl authorized dealer.

We recommend the use of a licensed plumber. The products being installed are technical in nature and require knowledge to specify and install. We suggest that you select a consultant who can help you specify the product to make sure your design is complete and a qualified contractor manage the final package installation.

Shower designs are sometimes unique and reflect the designers desires of their client. However, there are some designs that have been very popular and have been repeated in a number of homes. A shower design with a hand shower has been very popular lately, where there is a fixed shower head and a hand shower. Secondary baths that are a tub shower design have also been adding a hand shower to the tub shower configuration for utility and convenience. We offer some standard designs in our collections and provide a template and shortcut to the most popular designs we have been promoting.

An escutcheon is generic term that can be finished flange that covers a hole, or exposed brass portion of a fixture.