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Our Brands

At the House of Rohl, we pursue the discovery of time-honored craft that opens the door to stories unlike any other.

Privacy Policy Last Updated: 22 June, 2021

This Privacy Policy applies in Canada to Riobel Inc., which distributes products branded as Riobel®, ShawsTM, Perrin & Rowe®, ROHL®, and Victoria + Albert®. These brands are part of the House of Rohl brand family (“House of Rohl”, “we,” or “us”). We collect, use, and disclose information about you. This Privacy Policy applies when you use our websites and our other online services, including the online services we provide for our Services, contact our customer service team, engage with us on social media, or otherwise interact with us.

We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of this policy and, in some cases, we may provide you with additional notice (such as adding a statement to our website or sending you a notification). We encourage you to review this Privacy Policy regularly to stay informed about our information practices and the choices available to you.

COLLECTION OF INFORMATION

Information You Provide to Us

We collect information you provide directly to us. For example, you share information directly with us when you create an account, register a product, fill out a form, submit or post content through our Services, make a purchase, submit a review, communicate with us via third-party platforms, participate in a contest or promotion, request customer support, or otherwise communicate with us. The types of personal information we may collect include your name, email address, postal address, phone number, credit card and other payment information through a payment processor, and any other information you choose to provide.

Information We Collect Automatically and Information We Generate

When you access or use our Services or otherwise transact business with us, we automatically collect or generate certain information, including:

  • Transactional Information: When you make a purchase or return, we collect information about the transaction, such as product details, purchase price, and the date and location of the transaction.
  • Access and Usage Information: We collect information about how you access our Services, including data about the device and network you use, such as your hardware model, operating system version, mobile network, IP address, unique device identifiers, and browser type. We also collect information about your activity on our Services, such as access times, pages viewed, links clicked, and the page you visited before navigating to our Services.
  • Information Collected by Cookies and Similar Tracking Technologies: We (and our service providers) use session and persistent tracking technologies, such as cookies and web beacons, to collect information about you. Cookies are small data files stored on your hard drive or in device memory that help us improve our Services and your experience, see which areas and features of our Services are popular, and count visits. Web beacons (also known as “pixel tags” or “clear GIFs”) are electronic images that we use on our Services and in our emails to help deliver cookies, count visits, and understand usage and campaign effectiveness. For example, if you are a registered user and you specifically request that our site remember your login information, you are allowing us to place a permanent cookie onto your computer. For more information about cookies and how to disable them, see the Your Choices section below.

Information We Collect from Other Sources

We obtain information from third-party sources. For example, we may collect information about you from events we attend together, social media companies, identity verification services, insurance providers, advertising networks and data analytics providers, and publically available sources.

Information We Derive

We may derive information or draw inferences about you based on the information we collect. For example, we may make inferences about your location based on your IP address or infer that you are interested in certain products based on your browsing behavior, past purchases, or aggregate usage activity.

USE OF INFORMATION

We also use the information we collect to:

  • Provide, maintain, and improve our products and services;
  • Develop new products and services;
  • Process transactions and send you related information, including confirmations, receipts, invoices, customer experience surveys, and recall notices;
  • Better understand your interests in order to personalize and improve your experience with our Services;
  • Send you technical notices, security alerts, and support and administrative messages;
  • Respond to your comments and questions and provide customer service;
  • Communicate with you about products, services, and events offered by Riobel and others and provide news and information that we think will interest you (see the Your Choices section below for information about how to opt out of these communications at any time);
  • Monitor and analyze trends, usage, and activities in connection with our Services;
  • Personalize the advertisements you see on third-party platforms and websites (for more information, see the Advertising and Analytics section below);
  • Facilitate contests, sweepstakes, and promotions and process and deliver entries and rewards;
  • Detect, investigate, and prevent security incidents and other malicious, deceptive, fraudulent, or illegal activity and protect the rights and property of Riobel and others;
  • Debug to identify and repair errors in our Services;
  • Comply with our legal and financial obligations; and
  • Carry out any other purpose described to you at the time the information was collected.

ADVERTISING AND ANALYTICS

We allow others to provide analytics services and serve advertisements on our behalf across the web and in mobile apps. These entities may use cookies, web beacons, device identifiers, and other technologies to collect information about your use of our Services and other websites and applications, including your IP address, web browser, mobile network information, pages viewed, time spent on pages or in mobile apps, links clicked, and conversion information. This information may be used by Riobel and others to, among other things, analyze and track data, determine the popularity of certain content, deliver advertising and content targeted to your interests on our Services and other websites, and better understand your online activity. For more information about interest-based ads, or to opt out of having your web browsing information used for behavioral advertising purposes, please visit www.aboutads.info/choices.

TRANSFER OF INFORMATION TO CANADA AND OTHER COUNTRIES

Riobel, Inc. is headquartered in Canada, and we have operations and service providers in Canada and other countries. Therefore, we and our service providers may transfer your personal information to, or store or access it in, jurisdictions that may not provide levels of data protection that are equivalent to those of your home jurisdiction.

YOUR CHOICES

Account Information

Registered users may update and correct certain account information at any time by logging into their account at the website where you created the account; e.g., houseofrohl.ca, riobel.ca. If you wish to delete your account, please log into your account at the same website you created the account (e.g., houseofrohl.ca, riobel.ca) and select the options to delete the account, but note that we may retain certain information as required by law or for our legitimate business purposes. For example, we may retain some information from closed accounts so that we can comply with the law, prevent fraud, assist with investigations, resolve disputes, analyze or troubleshoot service, enforce our agreements, facilitate your ability to reactivate your account or take other actions permitted by law. Likewise, if your account is terminated or suspended by us, we may maintain some information to prevent re-registration.

Cookies

Most web browsers are set to accept cookies by default. If you prefer, you can usually adjust your browser settings to remove or reject browser cookies. Please note that removing or rejecting cookies could affect the availability and functionality of our Services.

Communications Preferences

You may opt out of receiving promotional emails from Riobel or House of Rohl by following the instructions in those communications or, as applicable, by adjusting the communications options of your account. If you opt out, we may still send you non-promotional emails, such as those about your account or our ongoing business relations.

CONTACT US

If you have any questions about this Privacy Policy, please contact us at 1-866-473-8442.